The player from Finland has been waiting for four months to withdraw his funds but receives no assistance from the casino, as they claim there are no agents available and fail to follow up.
I have tried to make withdraw for so long but all they say when I ask help is that they have no agents currently avaible to help me and tell me they will contact to me but they never do.
Dear Jepu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Tritium Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
I have not made any successfull withdraws.
They have not answered anything to the KYC so im not sure if its okay. They dont answer to me so no info.
I deposit with welcome bonus that has only 1x wager that I have completed.
Thank you very much for your reply, Jepu. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.
didnt response there.
no answer
same here
after this they only answered me with this text. They never took contact to me via email or any other way.
like this.
have like 6-7 those answers and they never take any actions after it. I tried every way to contact them but no.
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