The player from Brazil successfully used a 100% bonus promotion and won 300 reais. However, after continuing to play and gaining more winnings, the casino blocked the player's account without providing any concrete information. The player later confirmed that the issue was resolved.
Vbet LatAm Casino - Player's account was blocked.
Amount: 60 R$
Vbet LatAm Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Vbet LatAm Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I had a problem with vbet casino
I deposited the amount of 90 reais in a 100% bonus promotion
I managed to beat the required rollover, and withdrew the amount of 300 reais, leaving the approximate amount of 60 reais in the casino, and as soon as I started playing again and winning a little, the casino simply blocked my account, I was literally kicked out of the casino for having managed to win a value considered low, they didn't give me any concrete information, they just said they would analyze my account.
It's so ridiculous that this casino is subject to such an action for a few bucks.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear rodrigocerniftcu2018,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which bonus you played with? If possible, please post here a link or promo code you used to activate the offer.
Furthermore, which games did you focus on while your account was still active - slots, live casino, sports betting, etc.?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello, the casino contacted me and resolved the issue
Thank you for your support
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear rodrigocerniftcu2018,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
www.kpvfaw.com
