The player from Australia, fully verified, faced challenges withdrawing his winnings after winning a significant amount. Despite not having used any bonuses and having deposited funds without issue, he had not received any answers from the casino about his withdrawal, which had been pending for almost two weeks. After contacting the Complaints Team, the player confirmed that the withdrawal had been successfully paid. The complaint was marked as resolved in the system.
Vegas Now Casino - Player's winnings are delayed.
Amount: ??
Vegas Now Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Vegas Now Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Having trouble withdrawing my winnings havnt touched any bonus I have put threw alot in the 2 weeks didn't have much luck then got lucky won a big amount. I am fully verified but can't get no.amswers out of them get the same msg just wait for your money it has been almost 2 weeks now. Feel like I've been scammed no problems when I deposit the money but trying to get a dollar back of your winnings seems impossible hopefully they pay what I have one very poor communication very frustrating. Not to sure what to think or do.
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Damienbbbb,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Vegas Now Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please advise how long you have been a player at this casino?
- When exactly did you request a withdrawal, please?
- Have you had any successful withdrawals with this casino?
Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
2 months ago
I've been playing for 6 weeks.
Withdraw on the 20th of April 2025.
No successful withdraws as of yet.
Thanks regards damien
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Damienbbbb,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
www.kpvfaw.com
