The player from Hungary faced repeated cancellations of his withdrawal due to alleged technical issues, despite having a verified account. He was frustrated as the casino had promised payment to his Skrill account multiple times, yet the automated system continued to cancel the payment every 24 hours. The issue was resolved when the player successfully received his winnings, leading to the closure of the complaint.
Vincispin Casino - Player's withdrawal has been delayed.
Amount: 190,000 Ft
Vincispin Casino
Safety Index:Fresh casinoSafety Index
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7.0
Vincispin Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 hours ago
Public
Public
1 week ago
Hello
I had a problem with the casino
due to technical problems my withdrawal was cancelled 2x, after the first one they promised that everything is fine and I will receive my money in my skrill account, but I did not receive it and after 24 hours they cancelled it again, they said that I will receive it in a few hours and everything is fine and I still did not receive it..An automated system cancels the payment every 24 hours, if everything was as they said, it wouldn't be canceled...My account is verified.They said twice that there was a problem with Skrill, but I know that's not the problem, they just cancel the payment every 24 hours...Please help, I think they are just making excuses and not wanting to pay.
Public
Complaint Specialist
Public
1 week ago
Dear boka89,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vincispin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you successfully withdrawn winnings with Skrill from this online casino in the past?
- Have you recently received a payout to your Skrill from any other online casino?
- Did you achieve your current balance with the help of a bonus?
- Are the successful deposits from the screenshot all made via Skrill or have you used multiple payment methods to deposit?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
10 hours ago
Dear boka89,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
www.kpvfaw.com
