The player from Canada is encountering difficulties while attempting to verify their email with the casino, and has not received a response. We rejected the complaint because the player didn't respond to our messages and questions.
VIP Casino CA - Player faces issues with email verification.
Amount: C$18
VIP Casino CA
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
VIP Casino CA has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Head of Complaint Resolution Center
Public
1 year ago
Dear junaidirfan5818,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting manual e-mail verification?
I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
1 year ago
Dear junaidirfan5818,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Head of Complaint Resolution Center
Public
1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
