The player from Germany didn’t receive 50 Free Spins as he’s been promised. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player complains that he didn’t receive free bonus.
Amount: ??
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I don't get 50 free spins, the live support night 5 hours said to me
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Markus,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Have you tried to contact casino regarding this issue? Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Translation
Additional comments from the player:
"Yes, because the support is tough"
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Do I understand it correctly that you’ve communicated possibility to receive free spins with casino? Can I consider this issue to be resolved?
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Markus,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
