They blocked me when i tried to withdraw 1200 PLN won with my REAL MONEY not the bonus (won on Crazy Time in Live Casino). Account is permanently blocked now because I kind of had a multi-account that I didn't even remember that I had. And they didn't inform me about that when I was registering but when I withdraw money... I can't even get my deposit back...

Dear xmuginho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you completed the account verification successfully in the past?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear xmuginho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.