The player from Bulgaria won €200 and tried to verify her account, which then has been closed.
Vulkan Vegas Casino - Player’s account has been blocked.
Amount: €200
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Anita
Unregistered user
Public
4 years ago
Translation
I won 200 euros in vulkanvegas casino and after 3 days of playing with various documents my account was blocked and I no longer have access to it
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Anita,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please specify whether you played with any bonuses? If yes, please specify which offer you redeemed.
Have you tried contacting the casino to provide any explanation? Please, forward any relevant communication between you and the casino to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
Public
Anita
Unregistered user
Public
4 years ago
Translation
To play with a bonus without a deposit and bet the necessary amount to play and then win
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Thank you very much Anita for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Casino Analyst
Public
4 years ago
Dear Anita,
I'm taking over your complaint. Thank you for joining and explaining your side on this case. However, we would like to ask you for any relevant communication between you and the casino. Please, send it here: [email protected]
Thank you in advance for your reply.
Public
Head of Casino Research
Public
4 years ago
Dear Anita,
If I understand it correctly you were playing with no deposit bonus, am I correct? Did you make a KYC? Did you make a deposit?
Public
Head of Casino Research
Public
4 years ago
Dear Anita,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Casino Research
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
