The player from Germany tried to withdraw her winnings, but she is being ignored by the casino’s support.
Vulkan Vegas Casino - Player’s struggling to withdraw her winnings.
Amount: €450
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Angelina
Unregistered user
Public
4 years ago
Translation
I have tried several times to have the amount paid out to my account or credit card, but always a rejection comes and the support only responds with a hello!
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Angelina,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?
Additionally, please forward any relevant communication between you and the casino to [email protected], if there is any in which you haven’t been ignored.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Angelina
Unregistered user
Public
4 years ago
Translation
The money was paid out
Edited
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
