The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €800
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello everyone, since Saturday evening I have made a payment, it means that the payment will be made within 24 hours but the money is still on my account
Email K***@gmail.com
Edited by a Casino Guru admin
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear Kendos1990,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Casino representative
Public
2 years ago
Dear Kendos1990
Please kindly specify the disputed transaction ID and where any of the Casino T&Cs were breached.
Thank you in advance!
Kind regards
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear Kendos1990,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
