Hello everyone, since Saturday evening I have made a payment, it means that the payment will be made within 24 hours but the money is still on my account

Email K***@gmail.com

Hallo zusammen hab seit samstag abend eine Auszahlung get?tigt es heisst das innerhalb 24 Auszahlung get?tigt werden Geld ist aber immer noch auf mein Account

Emai K***@gmail.com

Dear Kendos1990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Kendos1990

Please kindly specify the disputed transaction ID and where any of the Casino T&Cs were breached.

Thank you in advance!

Kind regards

Dear Kendos1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.