Good morning!

I haven't been able to log in to this Wild robin casino site for some time now!

Can you help?

Thank you!

Gilberto S******

Dear gilbertomaximino49,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Wild Robin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Were you notified prior to your account being blocked?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Good morning Katarina!

I wasn't notified before the account was blocked.

I was concentrating on casino games.

Yes, I passed my account verification.

I just can't log into my account!

Thank you!

Gilberto S*****

Dear gilbertomaximino49,

thank you for your message.

• Could you please clarify when exactly was your account created and when it was closed? 
• Is casino communicating with you?
• Could you please forward any communication with casino regarding this matter to my email [email protected]? Kindly include emails, live chat transcripts and screenshots.

Looking forward to your reply.

Katarina

Good afternoon Katarina!

I created my account about a year ago.

My account hasn't been closed, I've just lost access to it.

Yes, the casino is communicating with me, but they are not solving my problem.

I'll send the communications with WildRobin casino to your email address.

Dear gilbertomaximino49,

thank you for your message and for your email. My apologies for late response, I was on a sick leave and could not reply.

Have you ever utilized a Virtual Private Network (VPN) while accessing this online casino, please?

Looking forward to your reply,

Katarina

Good afternoon Katarina!

I've never used a VPN! I don't even know what it is!

I suppose you have to pay to install it, don't you?

Thank you!

Gilberto S****

Thank you very much, gilbertomaximino49, for your cooperation. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Wild Robin Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Sincerely,

Katarina

Good afternoon!

If you can't solve it, we'll stop here!!!!

Thank you!

Gilberto S****

Hello gilbertomaximino49,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Wild Robin Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Why was the user's account blocked? In case you have any additional evidence relevant to the case, please send it to [email protected].

Dear gilbertomaximino49,

After checking your account, we noticed that there is no any issue going on and that you managed to login into your account. Could you please inform us if you still facing any issues regarding accessing your account?

Thank you so much for your cooperation to the matter.

Best regards,

Wild Robin Casino Team

Dear casino representative,

thank you for your response.

Dear gilbertomaximino49,

can you please update us on the situation? Can you access your account now? Also, is there any outstanding amount you would like to withdraw now?

I can now log in to my account!

So matter solved!

Thanks for everything!

Gilberto Silva

Dear gilbertomaximino49,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Wild Robin Casino for their response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

www.kpvfaw.com