The player from Germany has requested multiple times for his casino account to be closed due to a severe gambling addiction, but the casino has not taken action to close it.
WinMega Casino - Player’s account closure request is delayed.
WinMega Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
WinMega Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 16h 4m 6s
Case summary
7 hours ago
Public
Novice
Public
20 hours ago
Translation
Casino doesn't want to close my account.
I've requested account closure several times. Nothing has happened, and the account still hasn't been closed.
I have a severe gambling addiction and I have described this in detail.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
10 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinMega Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you tried contacting support after you learned your self-exclusion request wasn't granted?
- Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected].
- Could you please advise when was the last time the casino allowed you to deposit?
In the meantime, check other resources and information in our responsible gambling guide found here: http://www.kpvfaw.com/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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