The player complains that his payout has been pending for six days.
Winorama Casino - Player complains about a delayed withdrawal.
Amount: €200
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Hicham kassab
Unregistered user
Public
5 years ago
Translation
Hello
I made a € 200 payout request, I've been waiting for 6 days (pending)
Because??!
Thanks for the reply
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Hicham,
Thank you for submitting your complaint through I am sorry for to hear about unpleasant experience. I would like to ask a few questions to fully understand this issue. Could you please confirm if you have already verified your account in this casino? Did you play with any bonuses? If yes, which bonus was it?
Also, did you ask the casino about this issue? If yes, could you please forward the email or screenshots from the live chat to me? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thank you in advance for your reply.
Best regards, Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Hicham,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
