Hello

I made a € 200 payout request, I've been waiting for 6 days (pending)

Because??!

Thanks for the reply

Salve

Ho fatto una richiesta di pagamento della vincita di 200€ sto aspettando da 6 giorni  ( in sospeso) 

Perché??!

Grazie per la risposta

Dear Hicham,

Thank you for submitting your complaint through I am sorry for to hear about unpleasant experience. I would like to ask a few questions to fully understand this issue. Could you please confirm if you have already verified your account in this casino? Did you play with any bonuses? If yes, which bonus was it?

Also, did you ask the casino about this issue? If yes, could you please forward the email or screenshots from the live chat to me? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thank you in advance for your reply.

Best regards, Satrio

Dear Hicham,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.