The player from Italy submitted documents to verify her identity, but her account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s account has been blocked.
Amount: €100
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi, after sending the documents to the casino, I can no longer log in, the casino is winorama but I can't find it in the list
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Simona,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which documents did you provide? Were all documents in sufficient quality?
Have you asked the casino to provide an explanation? Could you forward any relevant communication between you and the casino to [email protected]? (Or you can post it here).
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Simona98,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
