The player from Portugal wishes to withdraw his winnings from bonus play. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s inquiring about bonus terms and withdrawal options.
Amount: €190
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Joao
Unregistered user
Public
5 years ago
Translation
I can't get the money out. I deposited € 25, won € 25 bonus, however I already exceeded the amount, at this moment I have almost € 200.
When will I be able to get up? I started playing 2 days ago. Thanks
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Joao,
Thank you very much for submitting your complaint. I will try to help you as much as I can. Please forward me a link of the specific bonus that you have redeemed. Have you completed wagering requirements? Did you try to communicate this query with the casino? I will be waiting for your reply patiently.
Best regard,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Joao,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
