The player would like to withdraw his winnings, but his withdrawal is pending. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s withdrawal was delayed.
Amount: €200
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Hicham kassab
Unregistered user
Public
5 years ago
Translation
Hello
I want to close information on the payment of winnings
How long can you receive this win?
The message appears to me (reqiesta pending payment) ??
Thanks for the reply
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Hicham,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your withdrawal. I would like to know, as this is your first withdrawal at this casino, whether you sent all required documents to verify your account. Verification as a process can take some time and until your account is fully verified, you can’t withdraw your winnings.
Did you try to contact the casino regarding this issue? Did they give you any reason for delaying your withdrawal?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Hicham kassab
Unregistered user
Public
5 years ago
Translation
Hello
What are the documents I have to send you? !!
Thanks
Edited
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Hello Hicham,
please note, that Casino Guru is not a casino, but a website with casino reviews. Did you try to contact the casino's live chat or email support?
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Hicham,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
