Simona, a player from Italy, asked for a withdrawal. The casino told her that they are processing her withdrawal, but she is sceptic because the casino didn’t ask for her IBAN.
Winorama Casino - The player is concerned that her withdrawal is not being processed.
Amount: €300
Winorama Casino
Safety Index:LowSafety Index
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4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
simona
Unregistered user
Public
5 years ago
Translation
In fact he tells me that the withdrawal has taken place. What I wonder is how is it possible since I selected "bank transfer" as a method if they did not request the IBAN?
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Simona.
Thank you very much for submitting a complaint through our website. I have few questions to be able to fully understand your case. Did you deposit via bank transfer at this casino? The casino usually uses the same method for withdrawal as you used for your deposit. I suggest you wait a little longer and we will see if the money arrives.
Regards, Matej
Public
Head of Casino Research
Public
5 years ago
Dear Simona,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
