In fact he tells me that the withdrawal has taken place. What I wonder is how is it possible since I selected "bank transfer" as a method if they did not request the IBAN?

In realtà mi dice che il prelievo è avvenuto. Quello che mi domando è come è possibile visto che ho selezionato come metodo "bonifico bancario" se non hanno richiesto l'Iban?

Hello Simona.

Thank you very much for submitting a complaint through our website. I have few questions to be able to fully understand your case. Did you deposit via bank transfer at this casino? The casino usually uses the same method for withdrawal as you used for your deposit. I suggest you wait a little longer and we will see if the money arrives.

Regards, Matej

Dear Simona,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.