The player complains that she is not receiving any reply from the casino after she sent all the required documents for verification to them.
Winorama Casino - Verification process has been delayed.
Amount: €50
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Maria
Unregistered user
Public
5 years ago
Translation
I have sent all the required documentation but have not yet received a reply on when I can withdraw the money
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Maria,
Thank you for submitting your complaint. I am sorry to hear about your unpleasant situation. Could you please answer a few questions, so that I can fully understand this issue? Did you play with a bonus? If yes, could you please tell me which bonus it was? Have you ever contacted the casino regarding this issue? If yes, could you pass the email or chat transcript to me? Sometimes it is possible that casino email ends up in the spam mail folder, so make sure to check there, too.
Thank you in advance for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Maria,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Regards & Happy holidays
Public
Maria
Unregistered user
Public
5 years ago
Translation
They contacted me saying that a document attesting to my address is missing. Thank you very much for your availability
Edited
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Maria,
Could you pass me the information from the casino to my email: [email protected]
Many thanks
Public
Casino Quality Specialist
Public
5 years ago
Dear Maria,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
