I have sent all the required documentation but have not yet received a reply on when I can withdraw the money

Ho inviato tutta la documentazione richiesta ma non ho ancora ricevuto  risposta su quando potrò ritirare i soldi

Dear Maria,

Thank you for submitting your complaint. I am sorry to hear about your unpleasant situation. Could you please answer a few questions, so that I can fully understand this issue? Did you play with a bonus? If yes, could you please tell me which bonus it was? Have you ever contacted the casino regarding this issue? If yes, could you pass the email or chat transcript to me? Sometimes it is possible that casino email ends up in the spam mail folder, so make sure to check there, too. 

Thank you in advance for your reply.

Best regards,

Satrio

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Regards & Happy holidays

They contacted me saying that a document attesting to my address is missing. Thank you very much for your availability

Mi hanno contattato dicendo che manca un documento che attesta  il mio indirizzo.Grazie mille per la vostra disponibilità

Dear Maria,

Could you pass me the information from the casino to my email: [email protected] 

Many thanks

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.