Το καζ?νο ακ?ρωσε την αν?ληψη μου των 135€ και στο υπ?λοιπο μου ?φησε μ?νο 45€ με την δικαιολογ?α ?τι ε?χα π?ρει μπ?νου?.τα χρ?ματα που κ?ρδισα ?ταν με τα χρ?ματα τη? κατ?θεση? μου και ?χι με το μπ?νου?, παρακαλ? για την βο?θεια σ??.

Dear tomylougs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you effectively, could you please provide more details by answering the following questions?

• Have you ever activated any bonuses in this casino? If so, when did you activate the last bonus?
• Did the casino specify which bonus you supposedly used?
• Can you please post a screenshot of your bonus history here in this thread?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

η αν?ληψη ε?χε γ?νει κανονικ? με δικ? μου χρ?ματα,δεν ?ταν με χρ?ματα μπ?νου?,δεν ?χουν ιστορικ? παιχνιδιο? επ?τηδε? για να μη το χρησιμοποιο?ν οι αδικημ?νοι,που ?πω? βλ?πω ε?ναι και πολλο? ?λλοι για τον ?διο λ?γο.

Thank you very much for your reply, tomylougs. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Σα? ?χω στε?λει τι? σχετικ?? φωτογραφ?ε? πιο π?νω δεν ?χω κ?τι ?λλο

Το καζ?νο μηδ?νισε τον λογαριασμ? μου ε?ναι απατε?νε?

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

?παιξα μ?νο σε slots στο καζ?νο ,τη? pg soft

Thank you very much, tomylougs, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you tomylougs for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Winsane Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Δεν ?χω λ?βει τ?ποτα,τι θα γ?νει με αυτ? το καζ?νο? ε?ναι απατε?νε?,δεν με βοηθ?τε και εσε??

Dear tomylougs, I am trying to get in contact with the casino representative outside of the thread one last time. I will keep you updated about any new developments. Thank you for your patience during this time!

Καλ? ?λο ανεπιλυτα κλε?νετε τι? αναφορ?? και αυτ? τα καζ?νο συνεχ?ζουν να κορο?δε?ουν

?μα δεν μπορε?τε να δ?σετε λ?ση και να του? υποχρε?νεται να πληρ?νουν δε βοηθ?τε καθ?λου,η να αναστ?λλεται η ?δεια του?, αλλι?? δεν καταλαβα?νουν τ?ποτα και αυτ? σα? κ?νει συνεργ?τε?.

?χω ?δη τρ?α ανεπιλυτα θ?ματα και μου χρωστ?νε π?νω απ? 700€ και τα καζ?νο αυτ? συνεχ?ζετε να τα διαφημιζετε.

Hello,

Thanks for raising this with us. Your case is currently under investigation with our dedicated teams and we will shortly provide a resolution. Thanks for your patience and we wish you a lovely day!

Winsane Casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.