The player from Italy is facing difficulties withdrawing €500 won at Winsane casino despite providing all requested documents, including ID and bank certifications. The casino continues to request additional documentation, causing frustration and delays in the withdrawal process.
Winsane Casino - Player’s withdrawal is delayed due to document issues.
Amount: €500
Winsane Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Winsane Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
5d 20h 50m 27s
Case summary
yesterday
Public
Public
2 days ago
Translation
Good evening, thank you in advance for your help. I have a problem with a withdrawal of €500 won at a slot machine at the Winsane casino. I would like to point out that I have no active bonuses, I chose "no bonus" when I made the deposit. I sent the millions of documents requested (ID, photo, photo of prepaid cards, IBAN certification, everything) but they are still looking for other strange documents such as the card certification. I sent a similar document that my bank gave me, but they still don't accept it. Is there anything I can do? If you need more information I am at your complete disposal. I hope you can help me with this infinite withdrawal. Many thanks in advance
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
yesterday
Dear split380,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please clarify which documents have been approved and which ones have not?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
