Savely, a player from Russia complains that his account got blocked without knowing the reason after playing with a welcome bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Wir Wetten Casino - Player’s account has been blocked.
Amount: $15
Wir Wetten Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.9
Wir Wetten Casino has a Safety Index of 2.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Savely
Unregistered user
Public
5 years ago
Translation
Spin them a welcome bonus of 30 spins, dropped $ 15, the account was blocked for no reason
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Savely,
Thanks for contacting Casino Guru and I am so sorry to hear about your troubles.I would like to ask you a few questions to make sure that I fully understand this issue. Could you please specify which bonus you have played with? Have you contacted the casino regarding this issue? If not, I recommend you to email them to [email protected]. Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thank you in advance for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Savely,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
