The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Zip Casino - Player claims that payment has been delayed.
Zip Casino
Safety Index:HighSafety Index
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8.7
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Opened
Current status
Waiting for a delayed payment
5d 17h 39m 50s
Case summary
1 hour ago
Public
Visitor
Public
6 hours ago
Translation
I've been waiting for my payout since June 8, 2025. I've already written a few times via live chat. My account is verified.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
6 hours ago
Dear Majdam,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Visitor
Public
1 hour ago
Translation
Okay. I won't wait a few days then.
Automatic translation:
Complaint is pending and will be processed in 5d 17h 39m 50s
