Olen yritt?nyt ottaa yhteytt? t?h?n casinoon s?hk?postitse mutta kun he ovat sulkeneet casinon en saa yhteytt? heihin. Olisin siis pyyt?nyt heit? hyvitt?m??n talletukseni koska minulla on ollut esto heid?n sivustolleen eli silti p??sin pelaamaan. t?st? on siis jonkun aikaa mutta haluaisin vain varmistaa t?m?n jos se nyt on edes mahdollista en?? kun casino on suljettu

Dear piippanen,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulty you’re experiencing with the casino closure and your pending refund request.

To help us understand the situation more fully, could you please provide:

1. The exact date and amount of your original deposit.
2. Any confirmation emails or transaction IDs you received when you made the deposit.
3. Details of any attempts you made to contact the casino (e.g., email addresses used, dates of your messages, and any auto-replies or bounce-backs).
4. Whether you have any screenshots or records showing your account balance at the time you were blocked.
5. The reason you are requesting a refund—was this related to a failed self-exclusion request or another issue?

If you have any of these documents or correspondence, you can forward them directly to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

olen vastannut

Hi piippanen,

Given that the casino is now closed and their support email is inactive, direct communication with them is no longer possible.

To pursue a refund of your deposits, especially on the grounds of prior self-exclusion due to gambling addiction, you would need to provide evidence of your self-exclusion from Zulabet's sister casinos. This documentation is crucial to substantiate your claim.

If you can obtain and forward such proof, we may be able to guide you on the next steps. However, without this evidence, our capacity to assist is limited.

Alternatively, you might consider contacting the relevant licensing authority that oversaw Zulabet's operations.

Please let us know if you can provide the necessary documentation or if you require further assistance.

vastasin s?hk?postilla

Dear piippanen,

Thank you very much for your response and for providing additional context.

I understand how upsetting this situation must be, especially given the casino’s closure and your limited options for follow-up.

While it’s clear that you informed Betinia Casino about your gambling problem, we haven’t received any supporting evidence showing that you communicated the same to Zulabet Casino, which is the casino you're now seeking a refund from. Since each brand operates as a separate entity—even if under the same group—casinos typically require that self-exclusion or responsible gambling concerns be reported directly to them to trigger the appropriate protective measures.

Without clear documentation showing that Zulabet Casino was informed prior to or during your gameplay, we don’t currently have a strong enough basis to pursue your claim further. If you do come across any such evidence in the future, please don’t hesitate to reach out—we’d be glad to reopen your complaint.

Thank you for your understanding, and I’m sorry we couldn’t be of more help at this time.

Best regards,

Petronela

www.kpvfaw.com