I deposit 10cric on 22/03/2025 of INR 10000, 10:47 PM after submitting UTR deposit was not added I immediately contacted to their live support and mails first they investigate and give some timeframe to refund of my deposit they told after crossed their given timeframe not refunded to me I again contacted they told me and ask me my bank statement I sended my bank statement their request after two days investigate they told me one time funds was still not received their end, and I contact and send bank statement again they will investigate again they told me payment provider not my company, again I contact they told me funds was not received in our ,they reply me contact my bank I contacted my bank they confirm funds was successfully received 10cric. But they are escaping me to their replies not clear. Please help me for my deposit

Dear mahendrareddy71958,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

My bank confirms multiple times transactions was successfully credited to 10cric payment provider account. My bank side has request 10cric payment provider refund request but their bank has rejected, 10cric has raised false information they will successfully received my deposit of 10000?. I already send you proofs of my bank mail screenshot to receive their payment provider, please check

Dear mahendrareddy71958,

Is there any way to prove that "Yadav Transport" is indeed the casino? Did you have any past deposits with similar transfers?

Please understand that it is a little bit suspicious as it is not proven that the payment is in any way related to the casino.

Awaiting your response.

Regards,

Nick

No past deposits, but when I deposit 10cric deposit section visible in that yadav transport now they changed all deposit third party payment providers.

Yes, they only replied and escaped firstly not received their end and they told me unsuccessful transaction they give some time frame 22/03/2025 to 27/03/2025 to refund but they don't refund, few days after I again I contact they will investigate they replied our end not received contact your bank they replied, I contact my bank they raised charge back request but they don't refund my amount they rejected my refund request

Thank you mahendrareddy71958 for all the information provided. I will now forward your complaint to my colleague Michal ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello mahendrareddy71958,

I'm Michal, and I have taken over your complaint. I have examined your case and will reach out to the casino in hopes of providing assistance. Just so you know, 10Cric Casino was not really cooperative with us in our attempts to mediate any kind of issue in the past. Despite multiple unresolved complaints, we remain committed to finding a resolution.

We sincerely hope that 10Cric Casino will engage in this discussion.

Dear 10Cric Casino,

Can you please provide an explanation as to why the player's deposit was still not returned back or credited to their casino account?

Dear mahendrareddy71958 and Michal,

Thank you for bringing this matter to our attention and for allowing us to participate in the conversation.

At 10CRIC, we carefully follow every review and comment on this platform since our Customer Care team gained access. It has been incredibly valuable to engage with our community and receive feedback. Our primary mission is to provide outstanding service to our clients.

We have carefully reviewed this case, including all past correspondences, and can confirm that the payment in question was not received by us. While the bank has confirmed the payment was successful, it was sent to a different merchant, not 10CRIC. Every deposit made by the customer to 10CRIC has been located and correctly credited to their account.

We have communicated these findings directly to mahendrareddy71958 via email and have re-verified the case multiple times to ensure our resolution is accurate.

We completely understand how concerning payment issues can be and regret any frustration caused. In situations like this, we advise contacting the issuing bank, who should be able to provide further assistance, as the funds did not reach us.

If there are any further questions, we remain available to assist.

Kind regards,

10CRIC

check these all screenshots remaining so many players suffering this froud of 10cric.

All players still suffering 10cric doing froud and scamming players funds, HOW can deposit claimed another merchant fake, 10cric replied all players same reason. Me and all players deposits in 10cric live deposit and deposit I have only UTR number of deposit and mentioned on 10cric, how claimed another merchant. They told only child stories to all players and me.

I contacted my bank. My bank raised refund request but 10cric deposit holder rejected my refund request through bank their bank.

THIS SITE Doing SCAM ALL PLAYERS LIKE SAME AND GIVEN REASON ALSO SAME.

If any problems of their payment partner it's their own problem,why they will give punishment to all players and me.

I HAVE WAITING SO MANY DAYS BECAUSE I BELIEVE 10CRIC SO MANY BUT MY TRUST WAS GONE AFTER SEEING ALL REVIEWS SAME LIKE ME AND 10CRIC REPLIED SAME TO ALL PLAYERS.

"Respected casino guru think once how my deposit claimed another merchant after deposit I only mention UTR NUMBER on 10cric".

10CRIC# SCAM#FROUD#FAKE?CHEATING#SCAMMING# FAKE PROMISES.@STOP FAKE STORIES.

Dear mahendrareddy71958,

I understand your frustration with the whole situation, but please understand that posting other player's negative reviews in this complaint thread has no effect on the resolution process.

Dear 10Cric Casino,

Please provide me with evidence of what payment details for the deposit were displayed to the player at that time, at [email protected]

Dear mahendrareddy71958,

Could you kindly confirm the casinos or sportsbooks where you hold an account and have made a deposit around the same time as your transaction with 10Cric casino?

I have only playing casino on 10cric. I don't have any accounts to any other sites. I didn't do any transaction on same time to other platforms.

Dear 10Cric Casino,

Thank you for all the information and evidence provided.

Dear mahendrareddy71958,

I have reviewed all the information and evidence from you as well as from the casino, and while I can agree with you that the casino team could have handled the situation in a bit more user-friendl way, the thing is that the funds simply were not received on the casinos site and they were indeed send to a different merchant. Please understand that it is the player's responsibility to make sure they are inserting the correct payment details. Although I genuinely want to help you, we are not a financial authority, and we have absolutely no influence on any transaction between 2 establishments. As the casino team pointed out, and as you have received the information from your Airtel bank:

This situation has to be addressed by the appropriate bank. If the bank will not handle the situation to your satisfaction, I guess you can submit a complaint to the National Payments Corporation of India (NPCI) here Register a Complaint

I'm afraid that apart from this, there is not much else that can be done from our side. I do understand your dissatisfaction with the whole situation, but the casino team cannot process any credits or refunds for funds that have not been received on their side. I hope you understand.

With all this being said, regrettably, we are not able to further pursue your case. Please let me know if I can assist you with anything else.

Dear mahendrareddy71958,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear mahendrareddy71958,

While I understand that my previous response might not be the one you had hoped for, however, as I have previously mentioned, our capacity to offer any further assistance in this matter is basically close to zero. Since we have not received any additional requests for support from you, we will now proceed to close this complaint as rejected. I would also like to express my gratitude to the casino team for their collaboration during this process. Please do not hesitate to contact us if you experience any issues with this or any other casino in the future, and we will do our utmost to assist you.

Best regards,

Michal

Casino Guru