K?ra mahendrareddy71958 och Michal,
Tack f?r att du uppm?rksammar oss p? detta och l?ter oss delta i diskussionen.
P? 10CRIC f?ljer vi noggrant varje recension och kommentar p? den h?r plattformen sedan v?r kundtj?nst fick tillg?ng. Det har varit otroligt v?rdefullt att interagera med v?r community och f? feedback. V?rt fr?msta uppdrag ?r att ge v?ra kunder enast?ende service.
Vi har noggrant granskat detta ?rende, inklusive all tidigare korrespondens, och kan bekr?fta att betalningen i fr?ga inte har mottagits av oss. Banken har bekr?ftat att betalningen lyckades, men den skickades till en annan handlare, inte till 10CRIC. Varje ins?ttning som kunden gjort till 10CRIC har lokaliserats och korrekt krediterats till deras konto.
Vi har kommunicerat dessa resultat direkt till mahendrareddy71958 via e-post och har verifierat ?rendet flera g?nger f?r att s?kerst?lla att v?r l?sning ?r korrekt.
Vi f?rst?r fullst?ndigt hur oroande betalningsproblem kan vara och beklagar eventuell frustration. I s?dana situationer rekommenderar vi att du kontaktar den utgivande banken, som borde kunna ge ytterligare hj?lp, eftersom pengarna inte n?dde oss.
Om det finns ytterligare fr?gor finns vi fortfarande tillg?ngliga f?r att hj?lpa till.
Med v?nliga h?lsningar,
10CRIC
Dear mahendrareddy71958 and Michal,
Thank you for bringing this matter to our attention and for allowing us to participate in the conversation.
At 10CRIC, we carefully follow every review and comment on this platform since our Customer Care team gained access. It has been incredibly valuable to engage with our community and receive feedback. Our primary mission is to provide outstanding service to our clients.
We have carefully reviewed this case, including all past correspondences, and can confirm that the payment in question was not received by us. While the bank has confirmed the payment was successful, it was sent to a different merchant, not 10CRIC. Every deposit made by the customer to 10CRIC has been located and correctly credited to their account.
We have communicated these findings directly to mahendrareddy71958 via email and have re-verified the case multiple times to ensure our resolution is accurate.
We completely understand how concerning payment issues can be and regret any frustration caused. In situations like this, we advise contacting the issuing bank, who should be able to provide further assistance, as the funds did not reach us.
If there are any further questions, we remain available to assist.
Kind regards,
10CRIC
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