Dragi mahendrareddy71958 i Mihale,
Hvala vam ?to ste nam skrenuli pa?nju na ovo pitanje i ?to ste nam dozvolili da u?estvujemo u razgovoru.
U 10CRIC-u, pa?ljivo pratimo svaku recenziju i komentar na ovoj platformi otkako je na? tim za korisni?ku podr?ku dobio pristup. Bilo je neverovatno vredno sara?ivati sa na?om zajednicom i primati povratne informacije. Na?a primarna misija je da pru?imo izvanrednu uslugu na?im klijentima.
Pa?ljivo smo pregledali ovaj slu?aj, uklju?uju?i svu prethodnu prepisku, i mo?emo da potvrdimo da spornu uplatu nismo primili. Iako je banka potvrdila da je uplata bila uspe?na, ona je poslata drugom trgovcu, a ne kompaniji 10CRIC. Svaki depozit koji je kupac izvr?io kompaniji 10CRIC je lociran i ispravno upla?en na njihov ra?un.
Ove nalaze smo direktno saop?tili korisniku mahendrareddy71958 putem e-po?te i vi?e puta smo ponovo proverili slu?aj kako bismo osigurali ta?nost na?eg re?enja.
U potpunosti razumemo koliko problemi sa pla?anjem mogu biti zabrinjavaju?i i ?ao nam je zbog eventualnih frustracija. U ovakvim situacijama savetujemo vam da kontaktirate banku koja je izdala uplatnicu, koja bi trebalo da vam pru?i dodatnu pomo?, jer sredstva nisu stigla do nas.
Ukoliko imate dodatnih pitanja, ostajemo vam na raspolaganju da pomognemo.
Srda?an pozdrav,
10CRIC
Dear mahendrareddy71958 and Michal,
Thank you for bringing this matter to our attention and for allowing us to participate in the conversation.
At 10CRIC, we carefully follow every review and comment on this platform since our Customer Care team gained access. It has been incredibly valuable to engage with our community and receive feedback. Our primary mission is to provide outstanding service to our clients.
We have carefully reviewed this case, including all past correspondences, and can confirm that the payment in question was not received by us. While the bank has confirmed the payment was successful, it was sent to a different merchant, not 10CRIC. Every deposit made by the customer to 10CRIC has been located and correctly credited to their account.
We have communicated these findings directly to mahendrareddy71958 via email and have re-verified the case multiple times to ensure our resolution is accurate.
We completely understand how concerning payment issues can be and regret any frustration caused. In situations like this, we advise contacting the issuing bank, who should be able to provide further assistance, as the funds did not reach us.
If there are any further questions, we remain available to assist.
Kind regards,
10CRIC
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