Hi Team,

Today morning while loggin to my 1win account , i received a message saying that your account is blocked .

after sending multiple mails also i have received any response from them.

i have 1 deposit request pending of 40000 rupees .

please meddle in this and help me restore my account.

Dear 52628563,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 1win Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely: 

• When did you make a deposit? When exactly did your account get blocked?
• Have you already contacted casino support only via email to get more information? Have you asked them in the live chat as well?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

1 - i made the deposit of 40000 on 30th may 2025 and my id got blocked on 2nd june 2025

2 - yes , both through email and live chat i informed them and they were working on that ticket but from yesterday i am not able to track as my id got blocked.

3 - live casino ( fan tan)

4 -yes , i passed the verification before i lost access to my account.

note : i want to correct one statement , its not pending withdrawal its a pending deposit of 40000.

Thank you very much for your reply, 52628563. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

I have mailed you.

although I have not received any formal mail reply from them why my account has been blocked.

plus I have ko understanding of what happens to my amount which is in the account.

Thank you very much, 52628563, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear 52628563,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1win Casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

I have not received any mail plus its been more than 16 days now.

Can you please update me when I can receive my 40000 back which is there in my account ?

Dear 1win Casino,

I have responded to your email with a couple of questions. Please let me know once you respond to the email.

I'll be awaiting your reply.

Hi Team,

here is the deposit slip of 40000 which was never used because my account was blocked

Please ask them to unblock my id and let me withdraw my funds.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Who are they(1win) sending information to ?

because I am not receiving any info on my mail id .

and its been 23 days now and I have no update on my account nor on my 40000 rupees in the account.

Any update on this , team ?

Dear 52628563,

Is there any possibility that you might have created multiple accounts?

I'll be awaiting your reply.

Hi Team,

I have never created another account to play on 1win.

Can you please confirm when I can get my momey back ?

Regards,

Siddharth Pant

Dear 52628563,

I have received evidence from the casino indicating a different situation. While we are trying to help the players, we require their full cooperation at the same time. As you have decided to lie about the situation, we are unable to help you with the issue. The casino provided us with proof that you funded multiple accounts from the same bank account.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.