The player from Germany had her account closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.
AllReels Casino - Player’s account has been blocked.
Amount: €286
AllReels Casino
Safety Index:Very highSafety Index
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9.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Had a withdrawal canceled to play with the winnings. After about 10 minutes the connection was disconnected and I was automatically logged off. When I tried to log in again, you could read that my account was closed. Customer service is not really helpful and keeps telling me to wait for a message ...
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Manuela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your attached screenshot and it seem that you were blocked by the casino. Do I understand it that the casino didn’t inform you about the reason? Could you forward any relevant communication between you and the casino to [email protected]? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Manuela,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
