Had a withdrawal canceled to play with the winnings. After about 10 minutes the connection was disconnected and I was automatically logged off. When I tried to log in again, you could read that my account was closed. Customer service is not really helpful and keeps telling me to wait for a message ...

Hatte eine Auszahlung abgebrochen um mit dem Gewinn noch etwas zu spielen. Nach ca. 10 Minuten wurde die Verbindung getrennt und ich automatisch abgemeldet. Beim Versuch mich wieder anzumelden konnte man lesen, dass mein Konto geschlossen wurde. Der Kundenservice ist nicht wirklich hilfreich und sagt mir immer wieder, dass ich auf eine Nachricht warten soll...

Dear Manuela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your attached screenshot and it seem that you were blocked by the casino. Do I understand it that the casino didn’t inform you about the reason? Could you forward any relevant communication between you and the casino to [email protected]? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Manuela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.