I've been waiting more than 1 month now to withdraw 1016 euro. I deposited 100 euro from my bank of Ireland account with rapid transfer and they won't let me withdraw until I provide my Skrill wallet transaction history. I don't have a Skrill account so this is impossible. I used rapid transfer because on the day, the visa option wasn't working and rapid transfer only requires my bank IBAN. It doesn't take a genius to realise that you don't need a Skrill account to use rapid transfer however I have sent more than 10 email's explaining this in great detail and have gone in circles with the customer support. To be clear, my account is verified in every way other than what has been mentioned and I have provided them with my bank of Ireland account history as well as confirmation emails from Skrill showing the deposits I've made.

So basically, after maybe the 7th tune going in circles and having them ask for my Skrill wallet history , I'm out of patience. I even attached a screenshot where I googled how a rapid transfer works lol. This situation is just completely unbelievable. Do any of the customer support know how to use Google? Are the customer support just doing what they're told and some manager doesn't know what a rapid transfer is? Who knows.

Dear Evervono,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you used a Visa associated with the same bank account as your rapid transfer deposit?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Tomas,

I've sent an email forwarding all 40 messages in the chat between BDMbet support and myself. Sadly I couldn't figure out how to forward the email in a way to make all the messages in order. (I've tried a couple of things and even asked google but nothing has worked so far). Nevertheless, you should be able to get a pretty decent idea of whats going on xD .

All my deposits were via rapid transfer. I do use visa elsewhere associated with the same bank account but I assume thats irrelevant here?

Let me know if you want anything else, or if you know a better way for me to forward you the 40 messages in order.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.