I am filing a complaint against BDMbet casino due to their refusal to allow me to change my IBAN for withdrawals, despite my MiFinity IBAN being deleted and no longer valid. I have been trying to resolve this issue for over a month without success.

Here are the details:

I made deposits and withdrawals via Skrill, which BDMbet has confirmed is verified.

BDMbet is requesting verification of a MiFinity account (IBAN **0458) that I no longer have access to, as it was a virtual IBAN that has been deleted.

MiFinity does not provide PDF statements with IBANs, only screenshots, which I have submitted multiple times.

BDMbet’s website has a technical issue preventing further document uploads, as shown in my attached screenshots.

Despite my repeated emails explaining the account closure and providing proof, BDMbet responds with generic replies demanding a non-existent bank statement.

Since my transactions were via Skrill, not MiFinity, this verification requirement seems unnecessary and is blocking my ability to withdraw funds.

I request that Casino Guru intervene to:

Compel BDMbet to reset the MiFinity IBAN requirement.

Allow me to withdraw to my verified Skrill account.

Address the technical issue with BDMbet’s upload system.

Supporting Documents:

Screenshots of BDMbet’s website upload error.

Proof of MiFinity account **0458 closure.

Email correspondence with BDMbet support.

I have exhausted all direct communication with BDMbet and seek Casino Guru’s assistance for a fair resolution.

Dear Flowerblue,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please note that the casino has the right to verify all payment methods used previously in relation to the casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made successful withdrawals on the account *0458 from this online casino? Have you made successful deposits using that virtual account to the casino? Could you please describe when that was, approximately?
• Do you have records of the transactions made with the virtual account *0458 associated with your Mifinity account?
• Do you have a record of Mifinity creating the *0458 on your behalf? Have you attempted to get these confirmations from the service?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Tomas,

Thank you for your response and for assisting me with my complaint against BDM Bet Casino. I’m happy to answer your questions to clarify the situation and help resolve this issue.

*Have you made successful withdrawals on the account 0458 from this online casino?No, I have not made any withdrawals to the MiFinity account (0458). All my withdrawals from BDM Bet were processed via my Skrill account, which BDM Bet has already verified.

Have you made successful deposits using that virtual account to the casino? Could you please describe when that was, approximately?No, I did not make any deposits using the MiFinity virtual account (0458).). All my deposits to BDM Bet were made via Skrill. This is why I find BDM Bet’s insistence on verifying the MiFinity account confusing, as it was never used for transactions with the casino.

*Do you have records of the transactions made with the virtual account 0458 associated with your MiFinity account?Since I did not use the MiFinity account (0458)) for deposits or withdrawals with BDM Bet, there are no transaction records related to the casino. The account was a virtual IBAN created by MiFinity, but it has since been deleted, and no transaction history with BDM Bet exists.

*Do you have a record of MiFinity creating the 0458 on your behalf?I do not have a formal record of MiFinity creating the virtual IBAN (0458),), as it was a temporary virtual account. I have provided BDM Bet with a screenshot from my MiFinity account, which is the only documentation MiFinity offers for such accounts, as they do not provide PDF statements with IBANs. This screenshot was sent multiple times to BDM Bet.

Have you attempted to get these confirmations from the service?Yes, I contacted MiFinity to inquire about additional documentation for the account (0458).). They confirmed that the account is closed and that they only provide screenshots, not PDF statements or formal IBAN creation records. I have shared this information with BDM Bet, along with proof of the account closure, but they continue to demand a non-existent bank statement.

Additional Context:

BDM Bet’s website has a technical issue preventing me from uploading further documents, as shown in the screenshots I provided in my complaint.

My Skrill account, used for all deposits and withdrawals, is fully verified by BDM Bet, making the MiFinity verification requirement unnecessary.

Despite multiple emails explaining the situation, BDM Bet responds with generic replies, ignoring the fact that the MiFinity account is closed and was never used for casino transactions.

I respectfully request that Casino Guru urge BDM Bet to:

Remove the MiFinity IBAN (0458)) verification requirement.

Allow me to withdraw my funds to my verified Skrill account.

Address the technical issue with their document upload system.

Thank you for your assistance in resolving this matter. Please let me know if you need additional information or evidence to move forward.

Best regards,

Flower

it has been 5 days. No reply.

BDMBET just asked me for the exact same document I have already provided.

Thank you very much, Flowerblue, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Flowerblue for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BDM Bet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!