I've been trying to make withdrawals for the past week, and all of them have been rejected. My account verification has been completed and accepted, and my documents have also been confirmed. I tried both bank transfer methods (as advised by chat support), but the requests are always canceled. Every time I seek help and explanations in the chat, I get different excuses, but the response is always the same: they say they are analyzing the issue, the problem is resolved, and I should try again. I try, and the withdrawal is canceled again.

The account I use for deposits is the same one I'm requesting withdrawals to.

There is never an issue when I deposit, but there are substantial problems when I attempt to withdraw.

I've complained via chat and email, but nothing is ever done.

Dear luisfoliveira90,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is there any withdrawal request currently pending on your account?
• Have you accumulated your winnings with the help of a bonus?
• Have you previously successfully withdrawn winnings from the casino?

Looking forward to hearing from you.

Best regards,

Tomas

The only answer they give me is that there was a problem and I have to try again

There is no pending order, and my winnings were not from bonuses either

As I said, I have already made several deposits and there were no problems.

Now to withdraw the money they are creating this whole problem

Thank you very much, luisfoliveira90, for providing the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear luisfoliveira90, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite BDM Bet Casino representative to join this conversation. 

Dear BDM Bet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Good afternoon, thank you for your help, but we finally ended up paying

You can close the complaint

Thank you, luisfoliveira90, for the update and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.