The player from Peru had not received her withdrawal from June 19, and Bet365 had insisted that the provided proof of payment was invalid according to her bank. She needed a proper payment voucher to follow up on the issue with the casino. The Complaints Team had closed her complaint as "unresolved" due to the casino's No Reaction Policy, which had resulted in multiple complaints being ignored. Despite attempts to mediate, the casino had shown no willingness to cooperate, leading to a recommendation for players to avoid Bet365 Casino in the future.
bet365 Casino - Player's withdrawal is delayed.
Black points: 98
Amount: 2,555 S/.
bet365 Casino
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Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
yesterday
Public
Public
1 week ago
Translation
MY MONEY FROM MY WITHDRAWAL DATED JUNE 19, HAS NOT BEEN PROCESSED TODAY.
BET365 insists so much - I have attached a proof of payment. Which is not valid and is not recognized by my bank in Peru.
Banco Credito del Peru - BCP
I AM TOLD THAT IN ORDER TO FOLLOW UP I MUST HAVE A RECEIPT WITH THE OPERATION NUMBER AND TIME.
SINCE WHAT BET365 ATTACHED ME IS ONLY A PAYMENT ORDER PROFORMA, BUT NOT A PAYMENT VOUCHER
PLEASE REQUEST INTERMEDIATE SO I CAN COME AND REVIEW BECAUSE THEY DON'T PAY.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 week ago
Dear jerniffersucari18,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Have you accumulated your winnings with the help of bonus, please?
Thank you in advance for your cooperation and reply.
Best regards,
Katarina
Sensitive attachment
Sensitive attachment
1 week ago
Translation
Everything I played with my account was with real money, I didn't get any kind of benefit, in fact I made my first deposits, I played sports and casino and after a few days they limited my account to playing minimum amounts, so I proceeded to withdraw my money.
I entered all my real data, and according to them the deposit has already been made.
With so much insistence from BET365, I attach a PAYMENT NOTE, which only indicates the withdrawal data.
But when I presented that to my bank, they told me that it was not a valid document.
Since to be a valid document, it must include OPERATION NUMBER, TRANSACTION TIME, OUTPUT ACCOUNT, INPUT ACCOUNT.
which is not evident in what bet365 sent.
The only thing that can be seen is that within Peru, they use the company ONLINEPRO, which is responsible for making payments, so they should attach that information. I attach a rejected document:
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
yesterday
Dear jerniffersucari18,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Bet365 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet365 Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Regards,
Katarina
