Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Peru had not received her withdrawal from June 19, and Bet365 had insisted that the provided proof of payment was invalid according to her bank. She needed a proper payment voucher to follow up on the issue with the casino. The Complaints Team had closed her complaint as "unresolved" due to the casino's No Reaction Policy, which had resulted in multiple complaints being ignored. Despite attempts to mediate, the casino had shown no willingness to cooperate, leading to a recommendation for players to avoid Bet365 Casino in the future.
Igra?ica iz Perua nije primila svoju isplatu od 19. juna, a Bet365 je insistirao da je dostavljeni dokaz o uplati neva?e?i, prema mi?ljenju njene banke. Bio joj je potreban odgovaraju?i vau?er za pla?anje kako bi se obratila kazinou u vezi sa problemom. Tim za ?albe je zatvorio njenu ?albu kao ?nere?enu“ zbog Politike kazina o nereagovanju, ?to je rezultiralo ignorisanjem vi?e ?albi. Uprkos poku?ajima posredovanja, kazino nije pokazao spremnost za saradnju, ?to je dovelo do preporuke igra?ima da izbegavaju Bet365 kazino u budu?nosti.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ste imali problem sa isplatom i razumem va?u zabrinutost. Me?utim, ?eleo bih da naglasim da smo primili mnogo ?albi na ka?njenje u isplatama iz ovog konkretnog kazinoa. Bez obzira na broj podnetih slu?ajeva, kazino je odlu?io da primeni politiku ?bez reakcije" na sve na?e poku?aje da pregovaramo o bilo kakvim problemima.
Mogu samo da zamislim koliko je frustriraju?e ?ekati novac i nemati nikakvu povratnu informaciju o tome kada ?ete ga dobiti, a tako?e se iskreno nadam da ?e vam dobitak na kraju biti poslat.
Da li ste akumulirali svoje dobitke uz pomo? bonusa, molim vas?
Unapred hvala na saradnji i odgovoru.
Srda?an pozdrav,
Katarina
Dear jerniffersucari18,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Have you accumulated your winnings with the help of bonus, please?
Thank you in advance for your cooperation and reply.
Sve ?to sam igrao sa svojim nalogom bilo je sa pravim novcem, nisam dobio nikakvu korist, zapravo sam napravio svoje prve depozite, igrao sam sport i kazino i posle nekoliko dana su mi ograni?ili ra?un na minimalne iznose za igranje, pa sam nastavio sa podizanjem novca.
Uneo sam sve svoje stvarne podatke i prema njima je depozit ve? izvr?en.
Sa toliko insistiranja od strane BET365, prila?em UPLATNICU, koja samo navodi podatke o isplati.
Ali kada sam to predstavio banci, rekli su mi da to nije va?e?i dokument.
Da bi bio va?e?i dokument, mora da sadr?i BROJ OPERACIJE, VREME TRANSAKCIJE, IZLAZNI RA?UN, ULAZNI RA?UN.
?to nije o?igledno iz onoga ?to je bet365 poslao.
Jedino ?to se mo?e videti je da unutar Perua koriste kompaniju ONLINEPRO, koja je zadu?ena za vr?enje pla?anja, tako da bi trebalo da prilo?e te podatke. Prila?em odbijeni dokument:
Everything I played with my account was with real money, I didn't get any kind of benefit, in fact I made my first deposits, I played sports and casino and after a few days they limited my account to playing minimum amounts, so I proceeded to withdraw my money.
I entered all my real data, and according to them the deposit has already been made.
With so much insistence from BET365, I attach a PAYMENT NOTE, which only indicates the withdrawal data.
But when I presented that to my bank, they told me that it was not a valid document.
Since to be a valid document, it must include OPERATION NUMBER, TRANSACTION TIME, OUTPUT ACCOUNT, INPUT ACCOUNT.
which is not evident in what bet365 sent.
The only thing that can be seen is that within Peru, they use the company ONLINEPRO, which is responsible for making payments, so they should attach that information. I attach a rejected document:
todo lo jugado con mi cuenta , fue con dinero real , no obtuve ningun tipo de beneficio , es mas hize mis primeros depositos , juge deportes y casino y a los poco dias me limitaron mi cuenta : a jugar montos minimos , por lo cual procedi a retirar mi dinero .
ingrese todos mis datos reales , y segun ellos el deposito ya esta realizado.
y a tanta insistencia BET365 , me adjunto un NOTA DE PAGO , donde solo indica los datos , del retiro .
pero yo al presentar eso a mi banco , me indican que no es un documento valido.
ya que para ser documento valido , deve consignar NUMERO DE OPERACION , HORA DE TRANSACCION , CUENTA DE SALIDA , CUENTA DE ENTRADA.
la cual no se evidencia en lo que envio bet365.
solo se puede evidenciar , que dentro de peru , ellos utilizan la empresa ONLINEPRO , que es la encargada de hacer los pagos , entonces ellos deverian adjuntar esa informacion . adjunto documento rechazado:
Na?alost, do?li smo do ta?ke u kojoj nismo u mogu?nosti da nastavimo sa ovom ?albom. Generalno, poku?ali bismo da kontaktiramo kazino i zatra?imo njihovo obja?njenje, me?utim, ovaj ima vi?e od 15 slu?ajeva zatvorenih kao ?Politika bez reakcije", ?to jasno pokazuje da kazino nije zainteresovan za saradnju sa nama.
Na?alost, primorani smo da zatvorimo va?u ?albu kao ?nere?enu". Ovo ?e uticati na ukupnu ocenu kazina. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem, me?utim, smanjenje ocene uzrokovano nere?enim ?albama moglo bi da promeni pristup kazina.
Poslali smo brojne imejlove i poku?ali da komuniciramo sa predstavnicima ?askanja u?ivo, kao i sa ?lanovima partnerskog tima. Na?alost, svi napori da se re?i bilo kakav problem su propali kako je broj ?albi rastao. Strogo preporu?ujemo da se klonite Bet365 kazina. Voleo bih da mogu vi?e da pomognem.
Kazino mo?e ponovo otvoriti ovu ?albu u bilo kom trenutku.
S po?tovanjem,
Katarina
Dear jerniffersucari18,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Bet365 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet365 Casino. I wish I could be of more help.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
