The player from Germany requested a withdrawal from Betsomnia Casino two months ago and successfully completed the KYC process. He now faces an unresponsive casino regarding his withdrawal, which has been delayed for several months.
Betsomnia Casino - Player’s withdrawal has been delayed.
Betsomnia Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
Betsomnia Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
4d 20h 53m 35s
Case summary
2 days ago
Public
Apprentice
Public
2 weeks ago
Translation
Dear Casinoguru Team,
Betsomnia Casino has been making me wait for my withdrawal for several months now. I passed the KYC process completely. For a long time, they claimed there were technical issues. But they've stopped saying that. They're simply not responding to my withdrawal. Nothing's happening.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 weeks ago
Dear flochefe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have been waiting for your winnings since March?
- Have you made any successful withdrawals before?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Complaint Resolution Center Team Lead
Public
6 days ago
Thank you for your reply, flochefe. I am happy to hear that there has been some news. I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.
Public
Apprentice
Public
6 days ago
Translation
I've been waiting for the next payout for over two weeks now. Please help me.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 days ago
Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
flochefe has 4d 20h 53m 35s to reply
