I registered here for their no deposit bonus, successfully played it back, made a deposit of 30 USDT, as requested, played back my deposit at x3, put the money on withdrawal, since this is a crypto casino, they said nothing needs to be verified, only the wallet address where you will withdraw, you need to verify through online chat, yes yes, there are no menu tabs and buttons where you could upload documents! Well, okay, a crypto casino without verification, nothing unusual, I thought, but not everything is so simple! My withdrawal was in processing for 4 days, they do not have a clause in the rules about the timing of withdrawals and confirmation, they told me all withdrawals are confirmed manually from 24-48 hours maximum!!! They couldn't find the withdrawal confirmation button for 4 days, then they cancelled it and asked me to send them my documents by email, I sent all the documents, they verified everything, they said to create a withdrawal request again, I created it, waited 2 days 48 hours again, then I wrote to them in the chat, the online support employee asked me to fill in the data in the account, I filled in the data, after which I was kicked out of the account! Then they wrote we will figure out what's wrong, in the chat they write you no longer have the opportunity to play with us, and by email from the responsible department they write, fill in the data in your personal account and request a withdrawal! I don't know what words to describe the work, tech support of this Miracle Crypto Casino, but that's enough for me!

Dear pltalr41,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently don't have access to your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you provide the exact dates of your deposit and the withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

slots, mainly played (played back the bonus) in fishing from pragmatic play and one slot in endorphin, the deposit was on April 15 and on the same day a withdrawal was requested, I waited more than 4 days for confirmation of the withdrawal from their side to cryptocurrency, and they canceled the applications several times for different reasons, either a payment error, or an error on the side of the payment provider, so I waited for confirmation of the application for 4 days, I go to the site, ask when I will already receive my withdrawal, the employee wrote, fill in the data and canceled the application and asked to re-create it, and my documents at that time had already been accepted and verified!

yes, I don't have access to my account, when I filled in the data in my personal account I was kicked out of the account and then they promised that we would consider your problem, don't worry and fed you with promises! The online support staff writes one thing, and the responsible department writes another, and I wrote to them in advance about my problem, in a new letter from them I received this message, supposedly for a successful withdrawal fill in your data on the account, but I already had all the data filled in and I don't have access to my account!

I also surfed the Internet and looked for reviews about them, but I didn’t find a single positive review! People from different parts of the world, countries, etc. have only problems with this casino!

Thank you very much for your reply, pltalr41. Could you please forward all the communication between you and the casino that hasn't been included in your initial message to [email protected]? Alternatively, you can post it here. Thank you in advance.

look what they are writing! It's just ridiculous, I don't advise anyone to contact them, there aren't even any players there, they've been open for 2 years, but they don't have any players, with such an attitude, profits and withdrawal times for "Cryptocurrency", no one will play there, they are no different from other best casinos and even cryptocasinos!

Thank you very much, pltalr41, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, pltalr41,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BitStrike Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked? Have his winnings/balance been confiscated?

If so, and if we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence and applied rules?

Feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Well, you see how they carefully ignore complaints!? On the Askgamblers portal, the provider also did not show up and did not respond to the complaint. It turns out that there are no guarantees here that the player will receive his payment.

Dear pltalr41,

Thank you for your response and opinion. However, nothing is lost yet. I have some news, good but also a bit of maybe unpleasant news.

The casino representative contacted me today via email with the information that they would like to look into the matter and help us in resolving your issue, but we had an outdated contact assigned to their casino representative account in our system.

I fixed it, and the casino representative account was set up in our system, so the casino representative should receive our email notifications correctly and be able to reply directly in the thread. So, let's see if it helps and we can achieve something here.

That was the good news.

The bad news is that due to the incorrect settings and the fix made only a while ago, the casino was not informed about the complaint at all, until I contacted them manually via email, so I will reset the timer for the casino now, to our 2x7 days standard time frame for complaints processing times, to give the casino a chance to cooperate under standard and fair conditions. Therefore, it may take longer than expected. In addition, I cannot assure you that the complaint will be addressed to your satisfaction.

Let's now wait for the casino's response and explanation, and/or possibly supporting evidence I requested earlier.

To be honest, it is irrelevant what happened on any other portal or forum.

Thank you for your infinite patience and understanding.

Dear BitStrike Casino Team,

Please look at my first post in this thread above and the part addressed to you, and provide the requested.

Thank you. Looking forward to hearing from you.

Dear pltalr41 and CasinoGuru Team,

Thank you for taking the time to share your feedback and concerns.

We understand that delays and unexpected outcomes can be frustrating, especially when it comes to withdrawals. However, we would like to offer you a clear explanation of the situation and the steps that have led to the current outcome.

As part of our commitment to maintaining a secure and fair gaming environment, all accounts are subject to routine and advanced security checks—particularly when withdrawal requests are made under potentially suspicious circumstances.

In your case, our internal investigation revealed several critical inconsistencies:

• Multiple accounts have been created using different personal details but demonstrate identical play patterns and behavioral indicators.
• These accounts appear to be working in coordination to exploit promotional bonuses, which is strictly against our Terms & Conditions.
• The documents submitted during the verification process were found to be manipulated and could not be authenticated. As a result, the verification process has failed.

Given these findings and after a thorough review by our anti-fraud team, we are confident that this activity constitutes a serious violation of our policies. As such:

• Your account will remain permanently closed.
• No further gameplay or withdrawal will be possible.
• We will not be able to reopen your account or revisit this decision.

We understand this may not be the outcome you were hoping for. However, we are obligated to take these steps to protect our platform and the integrity of our player community.

We kindly remind you that the creation of multiple accounts, use of false personal information, and the submission of fraudulent documents are serious breaches of our rules and may result in permanent exclusion from the platform.

Thank you for your understanding.

Kind regards,

Bitstrike Casino Team

Thank you for the clarification, Bitstrike Casino Team.

Dear pltalr41,

Is the casino representative's explanation sufficient, and is everything clear to you? Or would you like to question anything from the above statements?

Dear pltalr41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the most acceptable solution for me is for the casino to pay me my honestly won money, then there will be no claims against them! I would understand if I did not have time to make a deposit of $ 30, but I made a deposit and they are simply obliged to return my money, honestly won from the bonus + my deposit! Let the payment be $ 150, I do not mind. My address is on their screenshot, I can duplicate it to their email! You know, for several months they have not written anything to me, but even if you take their response comes after several months, so much they value their players and their reputation. If you look, they are listed only here and in Casino Guru from well-known aggregates, and everywhere, even in Trust pilot, there are only negative reviews, I will notice from players from "Different" countries, from whom money was also taken away and not paid!

Oh wow, you finally came and answered after several months!? How responsible.. Dear forum administrators, I don't know why I could get banned on this platform, but each casino, regardless of which affiliate program it belongs to, is separate and each has its own rules and conditions. In this casino, there is no verification, they can request it if by some miracle you manage to win up to $ 5,000, since I already sent them all my documents and several times and they approved them, but deliberately delayed the payment, that is, they delayed the initial application for up to 4 days, this is a second for (cryptocurrency) good, that is, they violated their own rules up to 48 hours maximum time! Okay, I filled in my data in my personal, after several unsuccessful and deliberately rejected applications for payment, goodthat is, they violated their own rules up to 48 hours maximum time! Okay, I filled in my data in my personal, after several unsuccessful and deliberately rejected applications for payment, good they blocked me, who will return my deposit and honestly won money!? I have lost a lot of time and nerves, who will compensate me for them!? They could have simply withdrawn the money and written, since we do not owe you anything and are not obliged to, we have the right to block your account. I would have no complaints and I would not have wasted my time for a whole month, the complaint is still hanging in Casino Guru, and as for the identity of the wagering, now is the 21st century, players gather in chats and share experiences, and also broadcast their game in telegram chats, is it forbidden to go to the same slots, where it is easier to catch a bonus and launder in several!? And so many slots and providers are not available for wagering, what is the essence of the violation in this case!? Were the bonus conditions violated? Was there an abuse of the bonus system!? The bonus money was hidden in the slots!? You can write correctly and honestly, at least for the sake of appearance, dear "Representative", I want to draw attention to the fact that the deposit was made and wagered for the withdrawal of funds.

Do they have the right to refuse payment for similarly selected slots for "easy" and long wagering? Violations are committed by real professionals, I am an ordinary player, I have been playing for 5 years, but since the guys and I share bonuses, no deposit bonuses, etc., we start a joint broadcast in a telegram chat and play, showing each other where it is easier to launder wagers and what slots are currently playing, do you consider this a violation!? What kind of fake documents were presented to you, did you compare my profile data with the documents!? You confirmed and fully verified my account twice, I waited two weeks for payment!!! You were not deceived in roulette, understand, players who have been playing for several years become experienced, this does not make them violators! Experience is knowledge of slots, where you can buy a bonus and it will return 60-100% of the purchase price! Every 18 year old player knows about these slots. The maximum bet during wagering was not even exceeded, the maximum bet is 5 usdt your rules!

as you can see, i'm still here and i haven't given up on this. since it's really important for me to get this money, i'm in a tough financial situation right now, even these 30$ that i allowed myself to deposit to withdraw money is a lot of money for me!

To all other players who read this complaint, I strongly advise against playing in this casino, you can simply be blocked without any explanation! And yes, if you are used to withdrawing money to cryptocurrency in a couple of seconds or minutes, here payments are made and specially delayed up to 48-72 hours! It depends on how lucky you are))

I will ask you once again to pay attention to the ticket numbers, they have led me by the nose so many times, fed me with promises today, tomorrow, in 48 hours, 4 days have passed, they still fed me with promises! Does this casino deserve any trust?

Dear Bitstrike Casino Team,

Can you please support all claims from your previous post with relevant evidence?

Feel free to send the necessary details and evidence to my email ([email protected]).

Thank you.

Dear CasinoGuru Team,

We have provided all the necessary information and supporting evidence regarding this case to the email address specified by you earlier.

At this stage, we are awaiting their review and final verdict based on the submitted documentation.

Best Regards,

Bitstrike Team

Greetings all,

Dear BitStrike Casino Team,

Thank you for your email and the additional details and supporting evidence.

Can you please look at my last email regarding the matter and provide me with the requested?

Thank you.

Dear pltalr41,

In the meantime, while I am waiting for additional information from the casino representative outside the thread, I would like to clarify a few things, and I have a few more questions for you.

• You referred to the emails from the casino regarding the verification of your documents - these emails are likely automatically generated/sent by the casino system upon uploading the documents to the casino, not reviewed by the casino in detail at the time of providing the documents. Therefore, the emails are irrelevant to the case because they do not confirm that you successfully passed the KYC/verification at all.
• The casino requested additional documentation from you during the KYC process, and I was informed that you provided either document(s) that did not meet the casino's conditions/requirements or did not provide one of the required documents (photo) they requested at all. Can you explain it? If the casino is able and willing to offer you another chance to pass the KYC, will you be able to provide all the required documentation and complete the verification? (Please note that we are not talking about an "anonymous" casino, and if the casino has any suspicion regarding your account/identity/gameplay and/or requires any additional documentation for the purpose of verification, you are obliged to provide it)
• Can you please clarify your country of residence with which you registered your account at www.kpvfaw.com and at the casino? Considering the case summary generated upon submitting your complaint (Indonesia) and your country of residence in your account profile (currently the USA), it makes no sense. Did you use a VPN? If so, how exactly did you use it at BitStrike Casino and on www.kpvfaw.com?
• What personal details did you use at BitStrike Casino, and did they fully match the personal details on the documentation you provided to the casino during the verification? Where exactly are you from, and which country of residence did you fill out at BitStrike Casino? If I understand it correctly, your personal details in the account(s) at BitStrike were filled out in a completely different language compared to Indonesian or English...
• The casino representative provided me with evidence strongly indicating multiple accounts, or at least other linked accounts, which also used no-deposit bonuses, in a relatively short time. Can you please inform us if you know about anyone around you who has/had also an account at BitStrike Casino, or if you know about another account you registered and used at BitStrike besides the disputed account? Are you aware of the fact that multiple accounts or connections with other accounts mean a serious breach of the casino's Terms and Conditions, especially if other linked accounts also used the same bonuses (bonus abuse)?
• Can you somehow rationally explain similarities/matches in the data between your account and other linked accounts at BitStrike Casino, especially the same play pattern, as the casino representative mentioned above?

Thank you. Looking forward to hearing from you.