The player from Australia is dissatisfied because he cannot withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
BondiBet Casino - Player cannot withdraw his winnings.
Amount: A$4,000
BondiBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
BondiBet Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Michael,
Thank you for submitting your complaint. I’m very sorry to hear about your negative experience.
Would you be so kind and describe your problem in more details? Could you please specify whether you played and win with a bonus? If yes, which one you redeemed? Also, did you complete the KYC?
Additionally, please forward any relevant communication between you and the casino to [email protected] (Or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Michael,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
