The player from Spain is experiencing problems with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
BondiBet Casino - Player’s withdrawal has been delayed.
Amount: €100
BondiBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
BondiBet Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
álvaro
Unregistered user
Public
4 years ago
Translation
I spoke to them through the customer service chat but it is a lie since the percentage necessary to be able to withdraw it is restarted and there is no way to withdraw it in any way. This is a tease i am going to take legal action
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear álvaro,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification?
Would you be so kind and forward any relevant communication between you and the casino to [email protected]? (Or alternatively post it here).
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear álvaro,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
