I spoke to them through the customer service chat but it is a lie since the percentage necessary to be able to withdraw it is restarted and there is no way to withdraw it in any way. This is a tease i am going to take legal action

Hablé con ellos por el chat de atención al servicio al cliente pero es mentira ya que el porcentaje necesario para poder retirarlo se reinicia y no hay manera de retirarlo de ninguna forma. Esto es una tomadura de pelo voy a tomar medidas legales

Dear álvaro,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification?

Would you be so kind and forward any relevant communication between you and the casino to [email protected]? (Or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear álvaro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.