Cryptocurrency Wallet Security ,casino games

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Visitor

Australia

Public

3 weeks ago

I signed up to this casino a week ago. I noticed when I signed up that the RTP wasn't too good compared to others, but I thought I'll still give it a chance.

I'll mention, I also rarely pay a deposit to a casino and use their promo with it, as I feel most times the wagering requirements most times you won't get the required amount wagered & I think that if you do wager and win any money after that, then their policies stating you can only withdraw max $100 even after meeting wagering requirements is just ridiculous also.

They basically make it hard as possible & ensure you don't withdraw anything if you do win.

They need to actually realise that the only reason most do deposit, is because of the bonuses offered and without that, most wouldn't deposit, so they should be at least allowing them to withdraw any amount once wagering requirements are met. So my deposits I think nearly all of them, were deposits with no bonus included.

I noticed though that there was a promo for a cash back offer for their live Casino. This is the offer:

Offer Rules

The Cashback is equal to up to 25% from the lost amount and worth up to $300, based for all VIP Levels.

Below also, are some of the rules in their T&C, I have noted the parts mentioning the rules for amounts :

4. Minimum eligible cashback amount to be credited is 10 AUD / 5 EUR.

5. Maximum cashback amount is 300 AUD / 200 EUR.

6.All cashback amounts due are calculated by the formula: net losses on the participating games from any deposits during the promo period x 25% (net losses from bonus money are not included in the calculation).

They also had the option to deposit when I was reading it. I then realise it was time to receive cash back today & it said to go to live chat to request this. I thought it was a red flag that it wasn't done automatically by the system & thought I bet they do that to avoid the cash back. I go on live chat and request the cash back & was given multiple excuses as to why I'm not eligible.

The first being "its only for VIP players"

I then responded by saying its for all players & not specifically VIP players.

Their 2nd excuse was " you didn't play mostly in the live casino, so you're not eligible (im assuming he means that I should have spent most of my time and money in the live casino & not on slots)

So I responded by asking where it says that in the T&C ? because I couldn't see anywhere that it clearly states that.

Their 3rd excuse as they were not able to give an answer for my response to excuse no. 2 was " you have to spend all of your deposit & time in the live casino and you didn't do that ".

So my response was again, where does it specifically state that in the T&C ? I then also sent through the live chat a screenshot of the T&C & asked him to show me.

Their 4th excuse due to not being able to show me where it is mentioned in the T&C was that it has to be spent on live casino games like Blackjack, Roulette etc (I played sweet bonanza,9 pots of gold live slot & Roulette ). Do you want to guess what my response to that was ? ....you guessed it, I asked where it stated this in the T&C ? I also had requested this be escalated to his supervisor/manager to look into this,but was told "I am your manager". I said I didn't ask who MY manager is, I asked who YOURS is and was told that he doesn't have a manager & any issues go to him only.

This went on & on. He eventually closed the chat & used the excuse of me being inactive, which was a lie. He was basically adding rules in as the chat went on. Every time he couldn't answer anything I questioned, which was all of his responses, he would answer with another made up rule, thinking I'd forget he didn't just answer my previous questions and focus on his next new rule.

I pointed this out & said he hasn't answered anything I've questioned specifically & also told him that he is speaking to me like I'm stupid.

He then said that the new rules (he has come up with in response to my questions) dont have to specifically be stated in the T&C the same way he just said them ....his new rules aren't even mentioned vaguely in the T&C!

Its honestly not even about the cash back at all,Its about reviews being posted by forums/Customers/Review sites, backing the casino being highly rated etc, so the person then goes to that casino & deposits money and then finding out after what they are really like. Its that most people don't even call them out on it, because they try instantly to make the person feel stupid for questioning it and

hope that most won't read the fine print either.The extent they go to, to avoid paying even $, makes them stupid, because they likely lose that customer & any future deposits which would be hundreds to thousands, all to save $1.

Ive screenshot the chat,bonus T&C & bonus advertisements, if you need any of them, please let me know. Sorry to go on but I'm over this happening to people.