Rekister?idyin t?lle kasinolle viikko sitten. Huomasin rekister?ityess?ni, ett? RTP ei ollut kovin hyv? verrattuna muihin, mutta ajattelin silti antaa sille mahdollisuuden.
Mainitsen my?s, ett? harvoin maksan talletuksen kasinolle ja k?yt?n heid?n kampanjaansa, koska mielest?ni useimmiten kierr?tysvaatimusten t?yttyess? et saa kierr?tetty? vaadittua summaa. Ja mielest?ni on naurettavaa, ett? jos kierr?t?t ja voitat rahaa sen j?lkeen, heid?n k?yt?nt?ns?, jonka mukaan voit nostaa vain enint??n 100 dollaria, vaikka kierr?tysvaatimukset olisivat t?yttyneet, on my?s naurettava.
He tekev?t siit? mahdollisimman vaikeaa ja varmistavat, ettet nosta mit??n, jos voitat.
Heid?n pit?isi todella ymm?rt??, ett? ainoa syy, miksi useimmat tallettavat, on tarjotut bonukset, ja ilman niit? useimmat eiv?t tallettaisi, joten heid?n pit?isi ainakin sallia kotiuttaa mik? tahansa summa, kun kierr?tysvaatimukset on t?ytetty. Joten talletukseni olivat mielest?ni l?hes kaikki talletuksia ilman bonusta.
Huomasin kuitenkin, ett? heid?n livekasinollaan oli kampanja k?teispalautustarjouksesta. Tarjous on t?m?:
Tarjouksen s??nn?t
Cashback on jopa 25 % h?vityst? summasta ja arvoltaan jopa 300 dollaria, kaikilla VIP-tasoilla.
Alla on my?s joitakin heid?n k?ytt?ehtojensa s??nt?j?, joista olen merkinnyt ne osat, joissa mainitaan summia koskevat s??nn?t:
4. Hyvitett?v?n k?teispalautuksen v?himm?ism??r? on 10 AUD / 5 EUR.
5. Suurin mahdollinen k?teispalautus on 300 AUD / 200 EUR.
6. Kaikki k?teispalautukset lasketaan kaavalla: kampanja-aikana talletetuista peleist? saadut nettotappiot x 25 % (bonusrahan nettotappioita ei ole sis?llytetty laskelmaan).
Heill? oli my?s mahdollisuus tallettaa rahaa, kun luin sit?. Sitten tajusin, ett? t?n??n oli aika saada k?teispalautus, ja siin? pyydettiin menem??n live-chattiin pyyt?m??n sit?. Ajattelin, ett? se oli varoitusmerkki, ettei j?rjestelm? tehnyt sit? automaattisesti, ja veikkaan heid?n tekev?n niin v?ltt??kseen k?teispalautuksen. Menin live-chattiin ja pyysin k?teispalautusta, ja minulle annettiin useita tekosyit? sille, miksi en ole oikeutettu siihen.
Ensimm?inen on "vain VIP-pelaajille".
Sitten vastasin sanomalla, ett? se on tarkoitettu kaikille pelaajille eik? erityisesti VIP-pelaajille.
Heid?n toinen tekosyyns? oli "et pelannut enimm?kseen livekasinolla, joten et ole oikeutettu (oletan h?nen tarkoittavan, ett? minun olisi pit?nyt k?ytt?? suurin osa ajastani ja rahastani livekasinolla eik? kolikkopeleiss?)"
Joten vastasin kysym?ll?, miss? k?ytt?ehdoissa niin sanotaan, koska en l?yt?nyt mist??n kohtaa, jossa se olisi selv?sti mainittu.
Heid?n kolmas tekosyyns?, koska he eiv?t kyenneet vastaamaan vastaukseeni tekosyyn nro 2, oli "sinun on k?ytett?v? kaikki talletuksesi ja aikasi live-kasinolla, etk? tehnyt sit?".
Joten vastaukseni oli j?lleen, miss? kohtaa k?ytt?ehdoissa niin nimenomaisesti sanotaan? L?hetin sitten my?s live-chatin kautta kuvakaappauksen k?ytt?ehdoista ja pyysin h?nt? n?ytt?m??n sen minulle.
Heid?n nelj?s tekosyyns?, koska he eiv?t kyenneet n?ytt?m??n minulle, miss? kohtaa k?ytt?ehdoissa n?in mainitaan, oli se, ett? rahat on k?ytett?v? livekasinopeleiss?, kuten Blackjackissa, Ruletissa jne. (pelasin Sweet Bonanzaa, 9 Pots of Gold -livekolikkopeli? ja Rulettia). Arvaa, mit? vastasin siihen? ...arvasit oikein, kysyin, miss? kohdassa k?ytt?ehtoja n?in sanotaan? Olin my?s pyyt?nyt, ett? asia siirret??n h?nen esimiehelleen/esimiehelleen tutkittavaksi, mutta minulle sanottiin: "Olen esimiehenne". Sanoin, etten kysynyt kuka on MINUN esimieheni, vaan kuka on SINUN, ja minulle sanottiin, ettei h?nell? ole esimiest? ja ett? kaikki ongelmat menev?t vain h?nelle.
T?m? jatkui ja jatkui. Lopulta h?n sulki keskustelun ja k?ytti tekosyyn? ep?aktiivisuuttani, mik? oli valhe. H?n lis?si s??nt?j? keskustelun edetess?. Joka kerta, kun h?n ei pystynyt vastaamaan mihink??n kysymykseeni – jotka olivat kaikki h?nen vastauksensa – h?n vastasi keksim?ll??n s??nn?ll?, luullen minun unohtavan, ettei h?n vain vastannut edellisiin kysymyksiini, ja keskittyv?n seuraavaan uuteen s??nt??ns?.
Huomautin t?st? ja sanoin, ettei h?n ole vastannut mihink??n, mit? olen nimenomaisesti kysynyt, ja sanoin my?s, ett? h?n puhuu minulle kuin olisin tyhm?.
Sitten h?n sanoi, ett? uusia s??nt?j? (jotka h?n on keksinyt vastauksena kysymyksiini) ei tarvitse erikseen mainita k?ytt?ehdoissa samalla tavalla kuin h?n ne juuri sanoi... h?nen uusia s??nt?j??n ei edes mainita ep?m??r?isesti k?ytt?ehdoissa!
Kyse ei ole rehellisesti sanottuna edes rahanpalautuksesta, vaan foorumien/asiakkaiden/arvostelusivustojen julkaisemista arvosteluista, jotka tukevat kasinon korkeaa arvostusta jne., joten henkil? sitten menee kyseiseen kasinoon ja tallettaa rahaa ja saa tiet?? my?hemmin, millainen h?n todella on. Useimmat ihmiset eiv?t edes huomauta heille siit?, koska he yritt?v?t heti saada henkil?n tuntemaan itsens? tyhm?ksi kyseenalaistaessaan asian ja...
Toivottavasti useimmat eiv?t lue pienell? pr?nt?tty? teksti?. Se, miten pitk?lle he menev?t v?ltt??kseen edes dollarin maksamisen, tekee heist? tyhmi?, koska he todenn?k?isesti menett?v?t kyseisen asiakkaan ja kaikki tulevat talletukset, jotka olisivat satoja tai tuhansia, kaikki s??st??kseen yhden dollarin.
Olen ottanut kuvakaappauksen chatista, bonusehdoista ja bonusmainoksista. Jos tarvitset niit?, kerrothan minulle. Anteeksi, ett? jatkan, mutta olen kyll?stynyt siihen, ett? ihmisille tapahtuu t?llaista.
I signed up to this casino a week ago. I noticed when I signed up that the RTP wasn't too good compared to others, but I thought I'll still give it a chance.
I'll mention, I also rarely pay a deposit to a casino and use their promo with it, as I feel most times the wagering requirements most times you won't get the required amount wagered & I think that if you do wager and win any money after that, then their policies stating you can only withdraw max $100 even after meeting wagering requirements is just ridiculous also.
They basically make it hard as possible & ensure you don't withdraw anything if you do win.
They need to actually realise that the only reason most do deposit, is because of the bonuses offered and without that, most wouldn't deposit, so they should be at least allowing them to withdraw any amount once wagering requirements are met. So my deposits I think nearly all of them, were deposits with no bonus included.
I noticed though that there was a promo for a cash back offer for their live Casino. This is the offer:
Offer Rules
The Cashback is equal to up to 25% from the lost amount and worth up to $300, based for all VIP Levels.
Below also, are some of the rules in their T&C, I have noted the parts mentioning the rules for amounts :
4. Minimum eligible cashback amount to be credited is 10 AUD / 5 EUR.
5. Maximum cashback amount is 300 AUD / 200 EUR.
6.All cashback amounts due are calculated by the formula: net losses on the participating games from any deposits during the promo period x 25% (net losses from bonus money are not included in the calculation).
They also had the option to deposit when I was reading it. I then realise it was time to receive cash back today & it said to go to live chat to request this. I thought it was a red flag that it wasn't done automatically by the system & thought I bet they do that to avoid the cash back. I go on live chat and request the cash back & was given multiple excuses as to why I'm not eligible.
The first being "its only for VIP players"
I then responded by saying its for all players & not specifically VIP players.
Their 2nd excuse was " you didn't play mostly in the live casino, so you're not eligible (im assuming he means that I should have spent most of my time and money in the live casino & not on slots)
So I responded by asking where it says that in the T&C ? because I couldn't see anywhere that it clearly states that.
Their 3rd excuse as they were not able to give an answer for my response to excuse no. 2 was " you have to spend all of your deposit & time in the live casino and you didn't do that ".
So my response was again, where does it specifically state that in the T&C ? I then also sent through the live chat a screenshot of the T&C & asked him to show me.
Their 4th excuse due to not being able to show me where it is mentioned in the T&C was that it has to be spent on live casino games like Blackjack, Roulette etc (I played sweet bonanza,9 pots of gold live slot & Roulette ). Do you want to guess what my response to that was ? ....you guessed it, I asked where it stated this in the T&C ? I also had requested this be escalated to his supervisor/manager to look into this,but was told "I am your manager". I said I didn't ask who MY manager is, I asked who YOURS is and was told that he doesn't have a manager & any issues go to him only.
This went on & on. He eventually closed the chat & used the excuse of me being inactive, which was a lie. He was basically adding rules in as the chat went on. Every time he couldn't answer anything I questioned, which was all of his responses, he would answer with another made up rule, thinking I'd forget he didn't just answer my previous questions and focus on his next new rule.
I pointed this out & said he hasn't answered anything I've questioned specifically & also told him that he is speaking to me like I'm stupid.
He then said that the new rules (he has come up with in response to my questions) dont have to specifically be stated in the T&C the same way he just said them ....his new rules aren't even mentioned vaguely in the T&C!
Its honestly not even about the cash back at all,Its about reviews being posted by forums/Customers/Review sites, backing the casino being highly rated etc, so the person then goes to that casino & deposits money and then finding out after what they are really like. Its that most people don't even call them out on it, because they try instantly to make the person feel stupid for questioning it and
hope that most won't read the fine print either.The extent they go to, to avoid paying even $, makes them stupid, because they likely lose that customer & any future deposits which would be hundreds to thousands, all to save $1.
Ive screenshot the chat,bonus T&C & bonus advertisements, if you need any of them, please let me know. Sorry to go on but I'm over this happening to people.
Automaattinen k??nn?s:
