Jag registrerade mig p? det h?r casinot f?r en vecka sedan. Jag m?rkte n?r jag registrerade mig att RTP:n inte var s? bra j?mf?rt med andra, men jag t?nkte att jag ?nd? skulle ge det en chans.
Jag kan n?mna att jag s?llan g?r en ins?ttning till ett casino och anv?nder deras kampanj med den, eftersom jag k?nner att man oftast inte f?r det n?dv?ndiga beloppet satsat enligt oms?ttningskraven. Jag tycker att om man satsar och vinner pengar efter det, s? ?r deras policy som s?ger att man bara kan ta ut max 100 dollar ?ven efter att man uppfyllt oms?ttningskraven helt enkelt l?jlig.
De g?r det i princip s? sv?rt som m?jligt och ser till att du inte tar ut n?got om du vinner.
De m?ste faktiskt inse att den enda anledningen till att de flesta g?r ins?ttningar ?r p? grund av de bonusar som erbjuds, och utan det skulle de flesta inte g?ra ins?ttningar, s? de borde ?tminstone till?ta dem att ta ut vilket belopp som helst n?r oms?ttningskraven ?r uppfyllda. S? mina ins?ttningar, tror jag, var n?stan alla ins?ttningar utan bonus.
Jag lade dock m?rke till att det fanns en kampanj f?r ett cashback-erbjudande f?r deras livecasino. H?r ?r erbjudandet:
Erbjudanderegler
Cashbacken motsvarar upp till 25 % av det f?rlorade beloppet och ?r v?rd upp till 300 dollar, baserat p? alla VIP-niv?er.
Nedan f?ljer ocks? n?gra av reglerna i deras villkor. Jag har noterat de delar som n?mner reglerna f?r belopp:
4. Minsta ber?ttigade cashback-belopp som kan krediteras ?r 10 AUD / 5 EUR.
5. Maximalt cashback-belopp ?r 300 AUD / 200 EUR.
6. Alla cashback-belopp ber?knas enligt formeln: nettof?rluster p? deltagande spel fr?n eventuella ins?ttningar under kampanjperioden x 25 % (nettof?rluster fr?n bonuspengar ing?r inte i ber?kningen).
De hade ocks? m?jlighet att s?tta in pengar n?r jag l?ste det. Jag inser sedan att det var dags att f? cashback idag och det stod att jag skulle g? till livechatten f?r att beg?ra detta. Jag trodde att det var en varningssignal att det inte gjordes automatiskt av systemet och jag sl?r vad om att de g?r det f?r att undvika cashback. Jag g?r till livechatten och beg?r cashback och f?r flera urs?kter till varf?r jag inte ?r ber?ttigad.
Den f?rsta ?r "det ?r bara f?r VIP-spelare"
Jag svarade sedan med att det ?r f?r alla spelare och inte specifikt VIP-spelare.
Deras andra urs?kt var "du spelade inte mestadels p? livecasinot, s? du ?r inte ber?ttigad (jag antar att han menar att jag borde ha spenderat det mesta av min tid och mina pengar p? livecasinot och inte p? slots)"
S? jag svarade genom att fr?ga var det st?r det i villkoren? eftersom jag inte kunde se n?gonstans att det tydligt anges.
Deras tredje urs?kt, eftersom de inte kunde ge ett svar p? mitt svar p? urs?kt nummer 2, var "du m?ste spendera all din ins?ttning och tid p? livecasinot och det gjorde du inte".
S? mitt svar var ?terigen, var st?r det specifikt i villkoren? Jag skickade sedan ocks? en sk?rmdump av villkoren via livechatten och bad honom visa mig.
Deras fj?rde urs?kt, f?r att de inte kunde visa mig var det n?mns i villkoren, var att det m?ste spenderas p? live casinospel som Blackjack, Roulette etc. (jag spelade Sweet Bonanza, 9 Pots of Gold Live Slot och Roulette). Vill du gissa vad jag svarade p? det? ....du gissade r?tt, jag fr?gade var det stod detta i villkoren? Jag hade ocks? beg?rt att detta skulle eskaleras till hans handledare/chef f?r att unders?ka detta, men fick h?ra "Jag ?r din chef". Jag sa att jag inte fr?gade vem MIN chef ?r, jag fr?gade vem DIN ?r och fick h?ra att han inte har n?gon chef och att eventuella problem endast g?r till honom.
Detta fortsatte i o?ndlighet. Till slut st?ngde han chatten och anv?nde urs?kten att jag var inaktiv, vilket var en l?gn. Han lade i princip till regler allt eftersom chatten fortskred. Varje g?ng han inte kunde svara p? n?got jag ifr?gasatte, vilket var alla hans svar, svarade han med en annan p?hittad regel, i tron ??att jag skulle gl?mma att han inte bara svarade p? mina tidigare fr?gor och fokusera p? sin n?sta nya regel.
Jag p?pekade detta och sa att han inte har svarat p? n?got specifikt jag har fr?gat om och sa ocks? att han pratar med mig som om jag vore dum.
Han sa sedan att de nya reglerna (han har kommit fram till som svar p? mina fr?gor) inte beh?ver anges specifikt i villkoren p? samma s?tt som han just uttryckte dem ... hans nya regler n?mns inte ens vagt i villkoren!
Det handlar ?rligt talat inte ens om cashbacken alls. Det handlar om recensioner som publiceras av forum/kunder/recensionssajter, att casinot f?r h?ga betyg etc., s? personen g?r sedan till casinot och s?tter in pengar och tar sedan reda p? hur de egentligen ?r. Det ?r det som att de flesta inte ens p?pekar det, eftersom de omedelbart f?rs?ker f? personen att k?nna sig dum f?r att de ifr?gas?tter det.
hoppas att de flesta inte heller l?ser det finstilta. Hur l?ngt de g?r f?r att undvika att betala ens dollar g?r dem dumma, eftersom de sannolikt f?rlorar den kunden och alla framtida ins?ttningar som skulle vara hundratals till tusentals, allt f?r att spara 1 dollar.
Jag har tagit en sk?rmdump av chatten, bonusvillkoren och bonusannonserna. Om du beh?ver n?gra av dem, v?nligen meddela mig. Urs?kta att jag forts?tter, men jag ?r ?ver att det h?r h?nder folk.
I signed up to this casino a week ago. I noticed when I signed up that the RTP wasn't too good compared to others, but I thought I'll still give it a chance.
I'll mention, I also rarely pay a deposit to a casino and use their promo with it, as I feel most times the wagering requirements most times you won't get the required amount wagered & I think that if you do wager and win any money after that, then their policies stating you can only withdraw max $100 even after meeting wagering requirements is just ridiculous also.
They basically make it hard as possible & ensure you don't withdraw anything if you do win.
They need to actually realise that the only reason most do deposit, is because of the bonuses offered and without that, most wouldn't deposit, so they should be at least allowing them to withdraw any amount once wagering requirements are met. So my deposits I think nearly all of them, were deposits with no bonus included.
I noticed though that there was a promo for a cash back offer for their live Casino. This is the offer:
Offer Rules
The Cashback is equal to up to 25% from the lost amount and worth up to $300, based for all VIP Levels.
Below also, are some of the rules in their T&C, I have noted the parts mentioning the rules for amounts :
4. Minimum eligible cashback amount to be credited is 10 AUD / 5 EUR.
5. Maximum cashback amount is 300 AUD / 200 EUR.
6.All cashback amounts due are calculated by the formula: net losses on the participating games from any deposits during the promo period x 25% (net losses from bonus money are not included in the calculation).
They also had the option to deposit when I was reading it. I then realise it was time to receive cash back today & it said to go to live chat to request this. I thought it was a red flag that it wasn't done automatically by the system & thought I bet they do that to avoid the cash back. I go on live chat and request the cash back & was given multiple excuses as to why I'm not eligible.
The first being "its only for VIP players"
I then responded by saying its for all players & not specifically VIP players.
Their 2nd excuse was " you didn't play mostly in the live casino, so you're not eligible (im assuming he means that I should have spent most of my time and money in the live casino & not on slots)
So I responded by asking where it says that in the T&C ? because I couldn't see anywhere that it clearly states that.
Their 3rd excuse as they were not able to give an answer for my response to excuse no. 2 was " you have to spend all of your deposit & time in the live casino and you didn't do that ".
So my response was again, where does it specifically state that in the T&C ? I then also sent through the live chat a screenshot of the T&C & asked him to show me.
Their 4th excuse due to not being able to show me where it is mentioned in the T&C was that it has to be spent on live casino games like Blackjack, Roulette etc (I played sweet bonanza,9 pots of gold live slot & Roulette ). Do you want to guess what my response to that was ? ....you guessed it, I asked where it stated this in the T&C ? I also had requested this be escalated to his supervisor/manager to look into this,but was told "I am your manager". I said I didn't ask who MY manager is, I asked who YOURS is and was told that he doesn't have a manager & any issues go to him only.
This went on & on. He eventually closed the chat & used the excuse of me being inactive, which was a lie. He was basically adding rules in as the chat went on. Every time he couldn't answer anything I questioned, which was all of his responses, he would answer with another made up rule, thinking I'd forget he didn't just answer my previous questions and focus on his next new rule.
I pointed this out & said he hasn't answered anything I've questioned specifically & also told him that he is speaking to me like I'm stupid.
He then said that the new rules (he has come up with in response to my questions) dont have to specifically be stated in the T&C the same way he just said them ....his new rules aren't even mentioned vaguely in the T&C!
Its honestly not even about the cash back at all,Its about reviews being posted by forums/Customers/Review sites, backing the casino being highly rated etc, so the person then goes to that casino & deposits money and then finding out after what they are really like. Its that most people don't even call them out on it, because they try instantly to make the person feel stupid for questioning it and
hope that most won't read the fine print either.The extent they go to, to avoid paying even $, makes them stupid, because they likely lose that customer & any future deposits which would be hundreds to thousands, all to save $1.
Ive screenshot the chat,bonus T&C & bonus advertisements, if you need any of them, please let me know. Sorry to go on but I'm over this happening to people.
Automatiskt ?versatt:
