The player from the Netherlands cannot withdraw her remaining balance of €400 from BoomsBet Casino due to her account being blocked. She indicates that she is registered with CRUKS and has a history of gambling addiction, and despite multiple attempts to contact customer support, she has received no response regarding her situation.
Booms.bet Casino - Player’s account is closed and funds are confiscated.
Booms.bet Casino
Safety Index:LowSafety Index
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3.8
Booms.bet Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
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Waiting for Casino Guru to reply
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Case summary
5 days ago
Public
Complaint Resolution Center Team Lead
Public
6 days ago
Dear gracefilippi1771,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account at BoomsBet Casino.
To better understand your situation, could you please provide answers to the following questions?
- What specific reasons were given for your account being blocked?
- Could you please clarify if you have ever informed the casino about your gambling problem?
- When was the last time you accessed your casino account?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Visitor
Public
5 days ago
Subject: Response to Your Questions Regarding My BoomsBet Casino Account
Dear Kristina,
Thank you for your message.
Please find my answers to your questions below to help clarify the situation:
What specific reasons were given for my account being blocked?
As far as I know, I have not received a clear explanation for why my account was blocked. I would appreciate further clarification on the specific reason(s).
Have I ever informed the casino about my gambling problem?
Yes, I have previously indicated that I was experiencing gambling issues and requested support or measures regarding my account.
When was the last time I had access to my casino account?
To the best of my knowledge, I last had access to my account on 16-05-2025
Given the circumstances and the impact this situation has had on me personally and financially, I would like to kindly ask if it is possible to receive a refund of the remaining funds in my account. Additionally, I would like to inquire whether compensation is possible for the harm and distress this issue has caused me.
Or all my money back.
I hope this information assists you in investigating my complaint. I look forward to your response and to a suitable resolution.
Thank you in advance for your time and assistance.
Kind regards,
Grace
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