The player from Greece faced delays in payment and the verification process when attempting to withdraw funds from the casino. She reported that her account was blocked during the document upload process, which caused a delay in her withdrawal request made five days prior. Despite her attempts to communicate with customer service, she received no response and eventually closed her account. The player did not respond to further inquiries from the Complaints Team, leading to the rejection of her complaint.
Bruce Bet Casino - Player experiences delayed withdrawal process.
Amount: €370
Bruce Bet Casino
Safety Index:Very lowSafety Index
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3.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Complaint Resolution Center Team Lead
Public
8 months ago
Dear vickyanastasiou50,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? When did you request the payment and when did you provide documents to verify your account?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
8 months ago
Translation
Ms. Christina, hello! I would like to inform you of the following.
They asked me for documents to upload and the moment the first document was uploaded they blocked the field so I couldn't send the rest.....however I emailed them all.....this process is time consuming resulting in withdrawal processing is delayed. The withdrawal was requested five days ago
Edited
Automatic translation:
Public
Public
8 months ago
Translation
K. Cristina just to let you know that today I spoke with bruce bet customer service about my case.
Suddenly, while the withdrawal was pending, I saw today in the payment history that it said failed and it is understood that the identification has not been done yet. I asked service and got no response on the matter
Automatic translation:
Public
Public
8 months ago
Translation
Just to inform you that I have closed my account....the worst casino I have ever played
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Public
Complaint Resolution Center Team Lead
Public
8 months ago
Thank you for your reply, vickyanastasiou50. Did you close your account with the remaining balance still there?
Public
Complaint Resolution Center Team Lead
Public
7 months ago
Dear vickyanastasiou50,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
