Delay in payment and verification

Καθυστ?ρηση πληρωμ?? και ταυτοποιηση?

Dear vickyanastasiou50,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? When did you request the payment and when did you provide documents to verify your account?

I will be waiting for your reply patiently.

Best regards,

Kristina

Ms. Christina, hello! I would like to inform you of the following.

They asked me for documents to upload and the moment the first document was uploaded they blocked the field so I couldn't send the rest.....however I emailed them all.....this process is time consuming resulting in withdrawal processing is delayed. The withdrawal was requested five days ago

Κ. Χριστ?να γεια σα?! Θα ?θελα να σα? ενημερ?σω το εξ??.

Μου ζ?τησαν ?γγραφα να ανεβ?σω και την στιγμ? που αν?βηκε το πρ?το ?γγραφο μου ?κλεισαν το πεδ?ο ?στε να μην μπορ? να στε?λω τα υπ?λοιπα.....ωστ?σο του? τα ?στειλα ?λα μ?σω email.....αυτ? η διαδικασ?α ε?ναι χρονοβ?ρα με αποτ?λεσμα να καθυστερε? η διεκπερα?ωση τη? αναληψη?. Η αν?ληψη ?χει ζητηθε? πριν απ? π?ντε ημερε?

K. Cristina just to let you know that today I spoke with bruce bet customer service about my case.

Suddenly, while the withdrawal was pending, I saw today in the payment history that it said failed and it is understood that the identification has not been done yet. I asked service and got no response on the matter

Κ. Κριστινα να σα? ενημερ?σω ?τι σ?μερα μ?λησα με την εξυπηρ?τηση πελατ?ν του bruce bet για την υπ?θεση μου.

Ξαφνικ? εν? ?ταν εκκρεμη? η αν?ληψη ε?δα σ?μερα στο ιστορικ? πληρωμ?ν ?τι ?γραφε αποτυχια και εννοε?ται ?τι την ταυτοπο?ηση δεν την ?χουν κ?νει ακ?μη. Ρ?τησα την εξυπηρ?τηση και δεν π?ρα καμ?α απ?ντηση επ? του θεματο?

Just to inform you that I have closed my account....the worst casino I have ever played

Ενημερ?νω ?τι ?κλεισα το λογαριασμ? μου....το χειρ?τερο καζ?νο που ?χω παιξει

Thank you for your reply, vickyanastasiou50. Did you close your account with the remaining balance still there?

Dear vickyanastasiou50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.