The player from Canada redeemed a free spin bonus. Then his account has been closed, but the casino didn’t specify the reason. We rejected the complaint because the player didn't respond to our messages and questions.
CanPlay Casino - Player has been blocked.
Amount: €2,092
CanPlay Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
CanPlay Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Robert
Unregistered user
Public
4 years ago
I was playing Breakaway deluxe and I had 5freespins left and your casino shut me down,I been having a hell of a time getting in touch with a person at your casino.please look into it and help me ,I was winning far and square.Please help
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please describe in more detail how you were shut down? Has your account been closed?
Additionally, if there is any relevant communication between you and the casino, please forward it to [email protected], or post it here.
Thank you very much in advance for reply.
Best regards,
Kristína
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Robert,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
